Our MOQ varies by product category. For standard kitchenware, it starts at 100 pieces per item. For custom or specialty orders, we can accommodate as low as 50 pieces for trial orders. Bulk pricing kicks in at 500+ pieces.

We primarily deal in SS 202, SS 304, and SS 316 grades. SS 304 is our most popular for food-grade utensils, while SS 316 is ideal for premium hotelware and industrial applications. All grades come with mill test certificates.

Yes, absolutely. As an IEC holder, we manage the complete import process — customs clearance, documentation, duty payments, and compliance. You receive the goods at your doorstep without worrying about paperwork.

Standard terms are 50% advance and 50% against delivery. For established partners, we offer net-30 credit terms. We accept bank transfers (NEFT/RTGS), LC, and UPI. International payments via SWIFT are also supported.

Standard orders ship within 7–10 business days. Custom manufacturing orders take 15–25 days depending on specifications. Emergency orders can be prioritized — contact us directly for expedited shipping.

We deliver to 8+ states with our own logistics network, covering Karnataka, West Bengal, Odisha, Jharkhand, Chhattisgarh, Telangana, Tamil Nadu, and Maharashtra. For other regions, we partner with reliable freight carriers for pan-India coverage.

Yes — we encourage it. Sample orders of 5–10 pieces are available for quality verification before committing to bulk. Sample costs are adjusted against your first full order.

We do. Hotel chains and corporate clients often request branded collections with logos, bespoke packaging, and custom finishes. Minimum order for custom branding is 200 pieces per item.

Our products are ISI certified, FSSAI compliant for food-grade items, and meet international FDA standards where applicable. We also provide third-party lab test reports on request.

We offer a replacement guarantee on manufacturing defects reported within 7 days of delivery. Our quality team investigates promptly, and replacements are shipped at our cost. Over 99% of our deliveries pass quality checks on first inspection.